Refund policy

Return & Refund Policy (14 Days)

This Return & Refund Policy applies to all purchases made from TrueScent.

1. Return Period

Customers may request a return within 14 days of receiving their order. Requests made after this period will not be accepted.

2. Eligibility for Returns

To qualify for a return, the item must:

  • Be unused and unopened
  • Be in its original packaging
  • Be accompanied by proof of purchase (order number or receipt)

Note: Due to the nature of fragrance products, opened or used perfumes cannot be returned for hygiene and safety reasons.

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used perfumes
  • Products damaged due to misuse or mishandling
  • Items returned after 14 days

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Provide:

  • Your order number
  • Clear images of the issue

Once verified, we will offer a replacement or full refund at no additional cost.

5. Return Process

To initiate a return:

  • Contact us at truscents786@gmail.com or WhatsApp 03067900205
  • Provide your order details
  • Wait for return authorization

Returns sent without prior approval will not be accepted.

6. Refunds

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued via the original payment method

7. Shipping Costs

  • Return shipping costs are the responsibility of the customer
  • Original shipping charges are non-refundable
  • For damaged or incorrect items, we will cover return shipping

8. Exchanges

We only replace items if they are defective or damaged. For exchange requests, please contact us.

9. Contact Information

For any questions or return requests: